Government » Community Development Department » Permits

Permit Counter Services

DST Counter

Permit Counter Services - Appointments & Walk-ins Welcome 

We offer limited counter services for walk-in visitors, which generally include (but are not limited to):

  • Permit status questions
  • Payments
  • Portal assistance
  • Code-related questions

All Building Permits must be applied online through our Online Permit Portal. We do not accept paper or emailed submittals, and do not issue permits over the counter. 

If you need in-person help navigating the online system or have questions not addressed on our website, we encourage you to book an appointment so we can provide thorough support.

Note: Appointments take priority over walk-in services.

Fridays: Remote service only

Please reach out to staff in advance for assistance outside service hours.

Permit Center Contact
buildingtech@walnut-creek.org
925-943-5834

Services available by appointment

  • Make fee payments with a check or cash
  • General submittal inquiries
  • Tree Removal permits
  • Parking (sign pick-up)
  • Permit portal assistance
  • Encroachment Permits

    • Schedule your appointment 

    1. Complete the online permit application

    2. Schedule appointment

    There are 3 convenient ways you can schedule an appointment: 

    • Sign-up online. You’ll be asked to enter your cell phone and agree to receive text messages.
    • Download the Q-less appointment system app for your smartphone
    • Our appointment system uses text messages to send you notifications. If you do not have a cell phone or cannot receive text messages, call us at 925-943-5834

    Schedule an in-person appointment

    Please come prepared to your appointment - register for a portal account online, bring any documents you want reviewed. If you need help navigating the permit portal and other online processes, please bring in a laptop if you have one.

    What happens next

    • After you make an appointment, you will get a confirmation and reminder by text message or email.
    • Please show up to City Hall 10 minutes before your appointment and check-in at the computers on the first floor.
    • You will be let upstairs once you are checked-in and summoned by staff.

    Contact