If you believe that the City of Walnut Creek or its employee(s) has caused damage to you, your personal property or real property, you have the right to file a claim against the city for damages. Claim forms are available at City Hall through the Risk Management Division during normal business hours. Claims take approximately 45 days to process. Please note that the City does not provide legal advice. It is recommended that you seek legal advice from private counsel.

How to Request a Claim Form

Request a claim form from the Risk Management Division via mail, email, or delivered to the Risk Management Division during regular business hours (Monday- Friday 8am-5pm):

Risk Management Division
City of Walnut Creek
1666 North Main Street, 3rd Floor
Walnut Creek, CA 94596

RiskManager@walnutcreekca.gov

How to File a Claim

Please complete the claim form in its entirety or risk having it returned to you as insufficient.  A completed claim form and any documentation including photographs, reports, witness statements or estimates that may support your claim may be submitted via mail, email, or delivered to the City Clerk's Office during regular business hours (Monday- Friday 8am-5pm):

City Clerk
City of Walnut Creek
1666 North Main Street, 3rd Floor
Walnut Creek, CA 94596

CityClerk@walnutcreekca.gov

After Your Claim has Been Processed

You will receive a letter from the Municipal Pooling Authority of Northern California indicating your claim has been received and is being investigated within 45 days in most instances. Please be notified that completed claim forms may be considered public records under the Government Code. If you have questions or need additional info, please contact the Risk Management Division.

Contact

Risk Management Division
Phone: 925-943-5899, ext. 2177
RiskManager@walnutcreekca.gov