Application FAQ's

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If you need help completing the online application form, review the Online Application Guide.

For additional assistance, contact Governmentjobs.com online 24 hours a day or by phone at 855-524-5627, Monday through Friday from 8:00 a.m. to 5:00 p.m. Pacific Time.

Recruitment Process:

Applications with the most desirable qualifications included will be invited to continue in the selection process, which may include one or more of the following: application review and evaluation, skills testing and assessment, written examination, and oral interview examination, and/or other testing elements determined by the City. An eligible list will be established as a result of the examination process and will be valid for a period of six months. Applicants on the eligible list may be contacted for a department interview.

Can I apply by sending my resume via e-mail?

No. A resume will not be accepted in lieu of an application. Select an available job title on our Regular Job Opportunities or Hourly Job Opportunities page to start the online application process.

When you submit your application, may use a resume to auto-fill your work experience into the online form. In addition, you're able to attach PDF documents to your application (such as a resume, cover letter, or other certification). Please note that submitting a resume and/or cover letter does not substitute for completing the entire application form.

Do I have to submit a separate application for each open job?

Yes. However, once you create an account, you may build an application and submit that application for multiple jobs by clicking on the ‘Populate’ button to automatically populate the new application with information from your previously created application. Review and update your application as necessary. Once your account is created, applying for additional open recruitments is quick and easy.

How can I edit or delete the information on my “already submitted” online job application?

If the position is currently open, you may login to www.governmentjobs.com, create a new application and submit. You must wait 24 hours before resubmitting an application for the same recruitment. Only the most recent application submitted will be considered and any prior applications will be inactivated for that recruitment. If the position has been closed, please contact the Human Resources Department by emailing jobs@walnut-creek.org for guidance. (Note: once a closing date has passed, no application will be accepted or considered.)

How can I verify that my application has been received?

You will receive an email confirmation from info@governmentjobs.com upon submission. To verify the positions you’ve submitted applications for, login to www.governmentjobs.com using your user ID and password. Then click on ‘Application Status’ to view the status of submitted applications. All application materials (including resumes and supplemental documentation) must be received by the posted close time and date. Late application materials will not be considered. The Human Resources Department is not responsible for any Internet service provider’s failure to forward applications by the deadline.

How do I change my address, phone or email information?

If the position is currently open, you may login to www.governmentjobs.com and make the changes to your master profile. If the position has closed, contact the Human Resources Department by emailing jobs@walnut-creek.org. Be sure to give the following information: Your Full Name, Position Applied For, Your Former and New Contact Information, and the Effective Date of the Change. In addition, login to www.governmentjobs.com and make the contact changes to your master profile.

How will I be contacted regarding the status of the position I applied for?

I missed the deadline - can I still apply?

As with any position, once a closing date has passed, no application will be accepted or considered. Please continue to visit our job opportunities page and apply for new jobs as they become available. You may also want to complete a Job Interest Card to automatically be notified when a position you are interested in becomes available. See the FAQ, “What if I am interested in a position that is not on the current job opportunity list?”

What if I am interested in a position that is not on the current job opportunities list?

If you wish to receive notification when a specific job (for example: Payroll Technician or Assistant Engineer) becomes available, visit the Class Specifications page, click on the title of the position, and select "Subscribe". If you wish to receive notification when all jobs in a particular Job Category become available (for example: all law enforcement jobs or all engineering jobs), visit the Job Interest Card page and follow the online directions. When a position within the job category or specific job title of your interest is posted, you will receive an email notification at the email address you provide within your application account.

What is the City of Walnut Creek’s employment process?

Applicants possessing the MOST DESIRABLE qualifications will be invited to continue in the selection process, which may include one or more of the following: application review and evaluation, skills testing and assessment, written examination, and oral interview examination, and/or other testing elements determined by the City. An eligible list will be established as a result of the examination process and will be valid for a period of six months. Applicants on the eligible list may be contacted for a Department interview.

Where can I find part-time or volunteer job opportunities?

Who will see my online application?

Will I automatically be considered for other positions if I previously submitted an application?

Still need help? Connect with a City Human Resources representative via email at jobs@walnut-creek.org.